The key to providing exceptional service in all phases of telecom lies in knowing the moving parts. Tranquility Networks excels in systematically addressing each and every element needed to deliver a positive client experience. Because nothing is overlooked, our clients get the peace of mind that Tranquility stands for.
Understanding your business is our first step. We strive to make this procedure as straightforward and productive as possible. Because we serve a wide variety of customers, it is likely that Tranquility Networks has experience helping organizations with similar telecommunications requirements. This familiarity allows us to take what we have studied and suggest ideas that may have not yet been explored by your organization.
Tranquility Networks works with internal and external stake holders to determine what is working and what can be improved. Where possible, we try to suggest ways to leverage what you have in place and improve how it works along with implementation of additional complimentary services.
Our clients often have active strategies in place and need a partner that can understand and support the direction they are going. Tranquility Networks has been effective integrating our client’s initiatives with our service delivery approach. We can blend what initiatives you are developing with proven strategies that we have used successfully in the past.
Because of the technical expertise that Tranquility Networks provides, we are able to document existing and potential networks down to fine detail. This helps identify best-fit product sets that deliver what our clients need. Tranquility Networks excels in identifying when advanced technologies are appropriate or when simpler, less expensive solutions are a better answer.
Tranquility Networks has negotiated hundreds of telecom contracts. We can clarify what options the client has under existing agreements and serve as our client's advocate to the carrier. Our experience enables us to identify critical contract irregularities, negotiate competitive rates and incorporate beneficial terms/conditions/SLA's that improve our client’s service agreement. Tranquility Networks will clarify documents, agreements and data gathering forms so our clients know exactly what they are signing and are not tasked with tracking and archiving paperwork.
Tranquility Networks’ ability to deliver is developed from thousands of implementation transactions. We use a "process bank" containing all data gathering and implementation forms, order process flows and milestone communications templates. We leverage long-term relationships with internal carrier resources, specifically people we have known and worked with for years. This allows us to quickly identify and contact the best personnel for a given task. We feel that our proven success in this critical area is a key differentiator for Tranquility Networks and is one of the pivotal reasons our existing clients have chosen to work with us.
When a service interruption occurs, Tranquility Network is there to help and prepared in advance with a coordinated, informed response plan. We provide a simple-to-use data archive form that contains the information both organizations need to quickly communicate to the carrier what the issue is, its level of impact and proper service/account identifiers. Based on our knowledge of internal carrier resources, we can effectively escalate, get support from the right people and speed the repair process. Tranquility Networks will ensure that the issue is not chronic and if so, immediately take action to eliminate a repeat of the outage.
in the planning, design, implementation and ongoing support, we use a proven set of best practices developed through years of experience. Attention to detail is our trademark.
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